relumir

Refund & Cancellation

Last updated 2026-09-06

Effective date: September 6, 2026 Last updated: September 6, 2026

This is my refund and cancellation policy, in plain language. If anything here is unclear, email me at [email protected] and I'll explain.

In this policy, "I", "me", "my", and "Relumir" mean Relumir. "You" means the person or organization using Relumir.

  1. Cancellation
  • You can cancel anytime. Cancel from your account settings.
  • Cancellation takes effect at the end of your current billing period. You keep full access until then - including any tokens remaining in your monthly allowance.
  • If you cancel during a free trial, no charge is ever made.
  1. Renewals
  • Subscriptions renew automatically until you cancel. You can cancel anytime; cancellation takes effect at the end of your current billing period, and you keep access until then.
  • I'll remind you before you're charged. Ahead of each renewal I send you advance email reminders, so a charge never takes you by surprise - that gives you time to cancel first if you'd rather not continue. (Make sure your email address stays current so you receive them.)
  1. Refunds
  • Except where the law requires otherwise (including some consumer cooling-off rights), payments are non-refundable and tokens already consumed aren't reversible.
  • If you believe you were charged in error, email me at [email protected] within 30 days of the charge and I'll review it. Where a charge was clearly mistaken I'll refund it.
  • Refunds, where owed, are returned to the original payment method within 5 - 10 business days.
  1. Token top-ups
  • Token top-up purchases are one-time purchases. They don't renew and don't change your subscription plan.
  • Except where the law requires otherwise, top-up purchases are non-refundable once the tokens have been consumed.
  1. Plan changes
  • You can upgrade or downgrade your plan at any time. Upgrades take effect immediately and are prorated; downgrades take effect at your next billing cycle.
  • I may change prices or plans with reasonable advance notice; changes apply from your next billing cycle.
  1. Contact

Questions about a refund or cancellation? Email [email protected].